Level: | Undergraduate / Graduate | Duration: | 4 x 3 hours | ||
Technical requirements: | Internet connexion with standard compliant webbrowser | Contributors: | Jean-Paul Smets, Jacques Honoré | ||
Description:
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Session 1: Managing your contacts
Session 2: Tracking customer interactions - CRM Events
Session 3: Organising the events - CRM Tickets
Session 4: Create CRM reportsEvaluation: Categories customisation |